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Terms of Service

Last updated October 25, 2026

These Terms of Service (“Terms”) are an agreement between you and Planivex (“Planivex,” “we,” “us”) covering your use of the Planivex website and software (the “Service”). By creating an account or using the Service you agree to these Terms. If you use the Service for a business, you agree on behalf of that business and confirm you have authority to do so.

1. Your account

  • You must be at least 18 years old and give accurate account information.
  • You are responsible for keeping your password secure and for everything that happens under your account, including actions by team members you invite.
  • Account owners and admins control who has access to their company’s workspace and what each member can see and change.

2. Free trial, plans and billing

  • New accounts get a 14-day free trial. To start it you add a payment card; nothing is charged during the trial. Unless you cancel before the trial ends, your card is charged for the plan you chose when the trial ends, and the plan then renews as described below. Accounts created before card-required trials keep access until their trial ends and then need a paid plan.
  • Paid plans are billed in advance, monthly or yearly, through our payment processor, Stripe. Yearly plans are discounted and billed once per year.
  • Plans renew automatically at the end of each billing period until you cancel. You can cancel at any time from the Plan and billing page (Manage billing); access continues until the end of the period you already paid for.
  • Additional team seats are billed per seat. Adding or removing seats or changing plans mid-period may create a prorated charge or credit.
  • Except where required by law, payments are non-refundable and we don’t give credits for partial periods.
  • We may change prices with at least 30 days’ notice. A price change applies starting with your next renewal.
  • If your trial ends without a plan, or a payment fails and isn’t fixed, we may limit access to your workspace until it is resolved. Your data is kept during that time.

3. Your content

Your formulas, ingredients, batch records, inventory, documents and other data you put in the Service (“Your Content”) belong to you. You give us permission to store, process and display Your Content only as needed to run the Service for you. We don’t sell Your Content, and we don’t share your formulas with other customers. You can download a full backup and CSV exports of your data at any time.

You confirm you have the right to upload Your Content and that it doesn’t violate anyone else’s rights or any law.

4. Safety data sheets, labels and compliance tools

Planivex helps you calculate formulas and draft safety data sheets (SDS), GHS hazard classifications, labels, ingredient declarations and compliance checklists. These are tools to help you, not legal, regulatory, toxicological or professional advice.

  • Generated documents are based on the information you enter and on reference data that may be incomplete, out of date, or not applicable to your exact materials or jurisdiction.
  • You are solely responsible for verifying every document, classification, label, calculation and claim before you use, sell, ship or publish it, and for complying with all laws that apply to your products (for example OSHA HazCom, FDA, MoCRA, EPA, state fertilizer laws, and the rules of any other country you sell into).
  • Where a law requires review by a qualified person or regulator, you must obtain that review.

5. Acceptable use

You agree not to: break the law using the Service; upload malware; try to access other customers’ data or bypass security or permissions; overload or reverse-engineer the Service; resell the Service without our written permission; or use it to make products that are illegal where they are made or sold.

6. Third-party services

The Service relies on providers such as Supabase (database and sign-in), Vercel (hosting) and Stripe (payments). If you connect other apps, their own terms apply to your use of them.

7. Availability and changes

We work to keep Planivex fast and available, but we don’t guarantee it will be uninterrupted or error-free. We may add, change or remove features. If we discontinue the Service, we’ll give you reasonable notice and a chance to export your data.

8. Ending your account

You can stop using the Service and cancel at any time. We may suspend or end accounts that violate these Terms or don’t pay. After an account ends, we may delete its data after a reasonable period, so export anything you want to keep.

9. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT ALLOWED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY AND NON-INFRINGEMENT.

10. Limitation of liability

TO THE FULLEST EXTENT ALLOWED BY LAW, PLANIVEX WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, PRODUCT RECALLS, REGULATORY FINES OR PRODUCT LIABILITY CLAIMS. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE IS LIMITED TO THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM.

11. Indemnity

You will defend and indemnify Planivex and its owners against claims arising from your products, Your Content, or your violation of these Terms or the law.

12. Governing law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Florida, and you and we consent to their jurisdiction.

13. Changes to these Terms

We may update these Terms. If a change is material, we’ll notify you by email or in the app before it takes effect, and update the date at the top of this page. Continuing to use the Service after that means you accept the updated Terms.

14. Contact

Questions about these Terms? Send us a message or email hello@planivex.ai.